Effective August 21, 2026
Our commitment
People do not stop needing to buy and sell houses because a website is hard to use. We aim to make this site usable by everyone, including people who navigate with a keyboard, a screen reader, a magnifier, or a browser configured for larger text or reduced motion.
Conformance target
This site is built to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 at Level AA.
We describe this as a target rather than a certification. The measures below were verified; a full audit with assistive technology and human testers has not yet been completed, and we would rather say so than claim a conformance level we have not independently proven.
What has been done and verified
- Every text and background pair in the design system was measured against WCAG AA contrast ratios, and colours that fell short were changed rather than granted an exception.
- Colour is never the only means of conveying information — every status pill carries a word as well as a colour.
- A skip link is the first focusable element on every page, and page content sits in a main landmark.
- Heading levels descend in order and each page has exactly one h1, so screen reader users can navigate by structure.
- Every image has an alt attribute, and the logo is described rather than left to a filename.
- Focus is always visible, with a high-contrast outline that is not removed anywhere.
- Wide tables scroll inside their own container and are reachable by keyboard, so the page itself never scrolls sideways.
- The site is fully usable at 320px wide and at 200% zoom without loss of content.
- Frequently asked questions use native disclosure elements, which work with keyboard and screen readers without any JavaScript.
- The site works with JavaScript disabled — the only script on it toggles the mobile menu.
- Animation is limited to a scroll behaviour, which is disabled automatically when a visitor has asked for reduced motion.
Known limitations
- No formal audit with screen reader users has been conducted yet.
- The 51 jurisdiction pages present dense structured data. It is marked up as description lists and is navigable, but it is inherently demanding content to read linearly.
- The FAPG Trust Desk application is covered by a separate assessment and is not in scope of this statement.
- Documents delivered as PDFs are not yet tagged for accessibility. If you need a document in an accessible format, ask and we will provide one.
If something is in your way
Tell us and we will fix it. You do not need to know the technical term for the problem.
If you need information from this site in a different format — large print, plain text, or read aloud — ask, and we will provide it at no charge.
We aim to respond to accessibility reports within five business days.